From 6a7540e7e0b9372e7f6bf58ee932dad8c1571472 Mon Sep 17 00:00:00 2001 From: Ronnie Geraghty Date: Thu, 21 Mar 2024 15:11:27 -0700 Subject: [PATCH] Create SUPPORT.md (#5465) Created SUPPORT.md from other language repos and added section to SUPPORT.md on our auto issue close process. --- SUPPORT.md | 31 +++++++++++++++++++++++++++++++ 1 file changed, 31 insertions(+) create mode 100644 SUPPORT.md diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 000000000..f00cc1b83 --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,31 @@ +# Support + +## How to file issues and get help + +Customers with an [Azure support plan](https://azure.microsoft.com/support/options/) can open an [Azure support ticket](https://azure.microsoft.com/support/create-ticket/). +**We recommend this option if your problem requires immediate attention.** + +### Github issues +We use [GitHub Issues](https://github.com/Azure/azure-sdk-for-python/issues/new/choose) to track bugs, questions, and feature requests. +GitHub issues are free, but **response time is not guaranteed.** See [GitHub issues support process](https://devblogs.microsoft.com/azure-sdk/github-issue-support-process/) for more details. + +To ensure the relevance and manageability of our issue queue, we have an automated process that will close issues that are over two years old and have not been updated in the last 30 days. This measure is designed to help us respond to and resolve current issues more efficiently. We appreciate your understanding and cooperation in maintaining a focused and up-to-date issue tracking system. + +### Community resources +- Search for similar issues in [our GitHub repository](https://github.com/Azure/azure-sdk-for-python/issues) +- Ask a question on [StackOverflow](https://stackoverflow.com/questions/tagged/azure-sdk-python) and tag it with azure-sdk-python +- Share or upvote feature requests on [Feedback Page](https://feedback.azure.com/forums/34192--general-feedback). +- Take a look at the [Azure SDK blog](https://devblogs.microsoft.com/azure-sdk/). +- Chat with other community members on [gitter](https://gitter.im/Azure/azure-sdk-for-python?source=orgpage) +- Ask a question on [Twitter](https://twitter.com/AzureSDK) +- Ask a question at [Microsoft Q&A](https://docs.microsoft.com/answers/products/azure?WT.mc_id=Portal-Microsoft_Azure_Support&product=all) +- Ask a question at [Microsoft Tech Community](https://techcommunity.microsoft.com/t5/azure/ct-p/Azure) + +### Security bugs +Security issues and bugs should be reported privately, via email, to the Microsoft Security Response Center(secure@microsoft.com). +You should receive a response within 24 hours. +Further information, including the MSRC PGP key, can be found in the [Security TechCenter](https://www.microsoft.com/msrc/faqs-report-an-issue?rtc=1) + +## Microsoft Support Policy + +Please refer to [Azure SDK Support and Lifecycle information](https://azure.github.io/azure-sdk/policies_support.html)